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(Guideline 01/2021 – May 2021) The NCR Debt Review Withdrawal Guidelines 2021 , issued by the National Credit Regulator (NCR), provide clarity on the legal and procedural framework governing the withdrawal of consumers from the debt review process under the National Credit Act. These guidelines were developed following significant legal developments, including the High Court judgment in Van Vuuren v Roets and Others , which clarified whether and under what circumstances a consumer may exit...

(Circular 001/2018 – 22 February 2018) The Debt Counselling Fee Guidelines 2018 , issued by the National Credit Regulator (NCR), set out the prescribed fee structure applicable to registered debt counsellors operating under the National Credit Act. The document outlines the various stages of the debt review process and clearly defines the permissible fees, payment timing, and service scope at each step. The guidelines cover application and administration fees, restructuring fees, reckless...

(February 2021) This circular, issued by the National Credit Regulator (NCR), addresses the registration and operation of Alternative Dispute Resolution (ADR) Agents within the credit industry. It reaffirms the legislative requirements under the National Credit Act and clarifies that only ADR agents registered with the NCR are authorised to facilitate the resolution of consumer complaints relating to credit agreements. The circular highlights concerns about entities operating as ADR agents...